Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy.

• Returns of non-defective products must be returned in the original packaging and unused, within 30 days of customer’s receipt.
• Returns of defective products must be returned in the original packaging with all factory packed accessories within 10 days. Incomplete returns will receive a credit reflecting any missing accessories.
• Special ordered merchandises and Bath and Safety items are non-returnable.
• The customer may choose to receive a product exchange or a credit by the same means payment was made.

Prior Authorization

Please do not attempt to send unapproved product returns back to us. For security reasons, ALL shipments returned without a RETURN AUTHORIZATION NUMBER will be refused. Sorry, there will be absolutely no exceptions.

Please call 1-888-556-6592 for a a Return Authorization Number.

Return Shipping Fee

The customer is responsible for the return shipping fees to our warehouse. In the case of a defective exchange, ScooterDiscount.com will provide and pay for the outbound shipping for replaced merchandise. Returned product must arrive no later than 10 days after issuance of a Return authorization Number.

Re-stocking Fee

Customer will be liable to pay 20% re-stocking Fee for their returned products.

Return Shipping Address

All Returns must be shipped back the address specified by our customer service representative when you call for a Return Authorization Number. Return shipping address can be different from the original outbound shipping address.

Refund Processing Time

All credits will be processed within 2 days after receipt and inspection of the returned product. Provided all the return policy conditions above are met.